ANDREW MAILER
3322 Darbyshire Drive
Dallas, Texas 75229
214.350.9283
[email protected]
CAREER OBJECTIVE:;Technical Writer/Editor
PROFESSIONAL QUALIFICATIONS:
Master of Arts, English. Senior Member, Society for Technical Communication. Skilled writer and editor. Extensive experience in desktop publishing: design, layout, writing, graphics.
WORK HISTORY:
Senior writer/editor at MCI Telecommunications Corp., Richardson, TX. : interviewed technical subject matter experts; edited field modification and technical application bulletins.; consulted with engineers on writing; wrote technical procedures on lightwave and digital radio transmission equipment; designed, wrote, and illustrated the Preventive Maintenance Handbook (1992) for field engineers. Contractor 8/22/90 - 5/1/94; MCI/WorldCom employee 5/18/94 - 3/2/01
Senior writer at CommuniQuest, Inc. Plano, TX. : wrote brochures for tape and optical backup systems for computers, revised and wrote text questions for training manuals . 4/16/90 to 6/8/90.
Text editor (contract) at Lomas Information Systems, Dallas, TX. : edited 28 workbooks and 37 lesson plans for training courses on mortgage loan servicing program. 9/14/89 to 1/26/90.
Technical writer/editor (contract) at Fujitsu America, Inc., Richardson, TX. : wrote software operations manual and acronym glossaries and revised manuals; coordinated and tracked work assignments; edited copy. 9/28/99 to 7/14/89
Teacher of English, college preparatory schools : sponsored student publications (17 years) : newspapers, yearbook, and literary magazines. Taught writing and literature at Landon School (Bethesda, MD) and at St. Mark's School (Dallas, TX) : 6/15/62 to 6/15/88.
COLLEGE DEGREES:
Master of Arts, Middlebury College, Vermont
Bachelor of Business Administration (Industrial Management), The University of Wisconsin (Madison)
OTHER TRAINING:
Java Programming (ZD University) 1990
Nortel SONET O&M (MCI WorldCom Career Enhancement University) 1999
MS Word, MS Outlook and Excel (three MCIWorldCom workstation-linked Windows training courses)
Awarded Richland College Continuing Education block certificates in Technical Writing (6/9/93) and Desktop
Publishing (5/14/94) for completion of the following courses:
Basic Electronics and Digital Theory, Microcomputer System Architecture, Basics of Programming, Macintosh Hardware/Software, I/O Devices, Desktop Publishing Design, Computer Graphics, Basic Software Systems, Ventura Publisher I, Intro to Telecommunications, Intro to DOS, DOS II, Technical Writing I and II, Communications Skills, Project Management, Publications Principles
College credit courses at other colleges and universities:
Introduction to Computer Information Systems (Brookhaven College, 1988)
Technical Writing (Brookhaven College, 1988)
Writing as Process: Theory and Practice (Texas A&M University, certificate, 1976)
Workshops:
SMU Publications (5 days), Manuals Development (1 day), Advanced WordPerfect (1 day), Desktop Publishing with WordPerfect (1 day), Intro to Windows 3.1 (1 day)