William D. Smith
101 Old Rockhampton Lane, Cary, N.C. 27513
Ph. 919-481-4290
Email: [email protected]

Telecommunications Professional

/ Project Management / Network Management / Technical Consultation

Telecommunications Industry Expertise

Project Management: Successful record of project management, leading cross functional teams to successful conclusions by delivering platforms that improved the overall business of network management and visibility into the network. Ability to assess, analyze, and define a project’s overall focus, break it into manageable parts, and communicate effectively with the community of users and developers to create solutions. Ability to research and acquire the needed resources to drive projects to successful conclusions.

Network Management: Extensive experience in Network Management of Long Distance and International Networks in a leading Telecommunications Company. In-depth understanding of Network Management systems, alarming, prioritization, and threshold analysis. Hands-on experience with translations, fault isolation and correction, preventive maintenance and emergency technical support. Ability to prioritize multiple situations by correctly assessing impacts and outcomes.

Technical Consultation and Team leader: Worked with team members to achieve common goals, while preserving my individual responsibilities and commitments. Provide mentoring for new associates and hands-on training in both informal and formal settings. Act as a consultant to formed teams providing guidance and instruction on programmatic and technical issues. Recognized industry wide for ability and readiness to share information and knowledge in both written and verbal forms. Proven abilities to communicate with users, software developers, and management executives. Ability to see strategically while pursuing technical goals.

Career HighlightsFebruary 2000 to Present

MCI WorldCom- Cary, North Carolina

Staff Engineer and Technical Consultant – Network Performance: Assisted management in network investigations providing statistical data analysis and detail. Provide support to a team of Network Switch Engineers to investigate inexplicable repeat call failures within the network. Provide and develop Key Performance indicators for the International Network and detailed analysis of performance drops using an Excel based reporting model. Project Manager for a group of community users and programmers in the successful creation of an interactive tool that audits all network switches for correct installation of software patches. Acted as focal point for the entire organization gathering and developing requirements for a new Network Management platform. Acted as a short term Project Interface between departmental programmers and customer base to create new reporting tools by gathering and clarifying requirements with users and developers. Received two departmental recognition awards for contributions to this project.

Career Highlights January 1997 to February 2000

MCI WorldCom- Cary, North Carolina(MCI Acquired by WorldCom in 1998)

Senior Staff Engineer and Technical Consultant –International Network Management: Assigned to a department to provide project management leadership and technical consultation to a group of 10 international analysts. Gathered functionality requirements from team members and worked with developers to implement those functions, and performed independent testing and validation before releasing software tools for use. Project Manager for a team that successfully provisioned Worldcom international switches with the capability to be monitored from the MCI platform. This involved configuration of the switches, overseeing installation of Cisco 3640 routers and conducting maintenance calls to get support staff and provisioners online to turn up the network. Also included validation of received data with developers on the legacy MCI platform. As part of the duties of this position, core process documents were developed to ensure that all team members had access to tools, resources and analysis concepts. Performed user acceptance testing on all call detail tools and next day analysis tools. Also assigned as departmental trainer, providing both classroom course training and hands on training, fault isolation and use of reporting systems to fully analyze detected problems. Acted as department contact for LAN networking issues and upgrades. Received two departmental awards for recognition of contributions.

Career Highlights March 1993 to January 1997

MCI Inc- Cary, North Carolina

Network Traffic Management Team Lead Engineer – International Network Management: Assigned as team leader to manage the work of four department team members. Prioritized workflow and provided technical consultation and training on an as needed basis. Participated in the development of MCI’s first next day analysis platform for International Traffic management (used by all department members) and also in the user acceptance testing of an adhoc call detail search tool. During this time frame, over 20 million in revenue was preserved as a result of the development and use of the next day analysis platform. Also responsible for detection and isolation of faults pertaining to international call completion issues utilizing reporting platforms, CCS7 signaling protocol monitors, and hands-on fault detection from remote access methodology. Participated as a team member in a cross-functional team dedicated to implementation of a Windows Driven GUI that analyzed international transmission faults. Represented and traveled for the Company to foreign Postal Telephone and Telegraph administrations for the purpose of improving international relations with calling partners and information exchange. Responsible for validation of switch translations on the Nortel DMS platform, Ericsson International switch platform, and Digital Switching Corporation switch platform.

Career Highlights January 1990 to March 1993

MCI – Reston Virginia – National Customer Product Support: Staff Engineer– Assigned to create, develop and implement MCI’s first Digital Data Network maintenance and scheduling system. This required cross-functional coordination with an entire company of managers and executives to accept the process. The position required scheduling expertise and ability to balance the needs of the company against the needs of the customers who were affected by maintenance actions. Participated in the first MCI Point of Sale Card swipe network with Mobil Corporation. Responsible for coordinating vendors performing development and gathering customer requirements, conducting meetings and setting milestones to ensure successful delivery. Received an organizational award and company award for this work.

Career Highlights March 1986 to January 1990

MCI – Reston Virginia – Eastern Region Switch Support: Switch Support Engineer- Assigned to support 36 Northern Telecom DMS 250 switches. Provided hardware fault resolution and coordinated 3rd level support with vendors for software issues. Project manager for the creation of a tracking system to track software installation on the switches and track. Provided 7x24 on-call support and routinely assisted with software load installations at remote locations along the Eastern Seaboard. Provided field personnel with training on an as needed basis, and regularly received advanced switch platform training.

Career Highlights June 1982 to March 1986

Satellite Business Systems Mclean, Virginia (Acquired by MCI in 1985): Network Surveillance Engineer – Assigned to the National Network of 150 satellite earth stations that provided transmission path for a 20-switch long distance network. Responsible for fault detection and isolation of traffic affecting alarms. Coordinated higher level technical support on an as needed basis. Project manager for a new monitor and control system to remotely manage site software configuration, remote diagnostic testing and repair. Received 5 departmental awards for work performed during this time frame.

Career Highlights June 1978 to June 1982

U.S. Air Force, Keesler AFB, Mississippi

Computer Maintenance supervisor : Supervised a 7x24 maintenance operation in support of a computer driven Air Traffic Control simulator. Directed emergency and scheduled maintenance. Provided formal classroom training and project assignments to subordinate personnel. Responsible for performance objectives and performance evaluations of subordinate personnel. Extensive use of electronic test equipment, board level fault isolation and repair, and component level removal and replacement.

Education

North Carolina Wesleyan College, Raleigh North Carolina

B.S. (Magna Cum Laude), Business Administration, 1998

Highlights of training

Computers

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