Robert W. Goss
1437 Hampton Lane Plano, TX. 75075
972/422-6973
972/578-2203 (Fax)
email: [email protected]
CAREER OBJECTIVE:
To work for a company who can best utilize quality leadership, professional people skills and proven project management with meticulous attention to details, to enhance and profitably grow the companys’ operation.
SUMMARY:
More than 20 years of experience in QUALITY MANAGEMENT, ORGANIZATION, SYSTEMS DEVELOPMENT, HIGH-TECH ELECTRONIC EQUIPMENT, and COMPUTERS/LANs/WANs.
ACCOMPLISHMENTS:
· Built and managed cable TV systems, within budget and turned up ahead of schedule
· Built an organization, from scratch, to accomplish a company objective to provide telecommunications equipment to end customers, which involved developing all processes from initial order entry, to engineering/configuring/testing, to shipment and tracking
· Project managed the development and implementation of the first automated fiber optic cable locate program in the telecommunications industry
· Evolved a highly technical equipment support organization from a purely reactive mode of operation, to a proactive group, which resulted in saving millions of dollars of revenue, annually
· MCI Excellence in Service Award Winner (top 1% of company) - 1988
· Holder of a FCC General Radiotelephone Operators License - 1985
EXPERIENCE:
MCIWORLDCOM -
1993-2001: Manager 400 International Parkway Richardson, TX. 75081
Managed a highly technical group of support engineers resolving telecommunications equipment problems for end customers. This top-level, high-tech support department was responsible for resolving design and operational problems with state-of-the-art electronic telecommunications equipment, from more than 60 different vendors. During this period, this group saved numerous business customers from leaving MCIWorldCom, thus retaining millions of dollars of annual revenue. Also responsible for support of the FAA communications network, averaging 99.999% availability. During the last two years was also responsible for all Senior Manager level functions with telecommunications equipment for customer applications, directly advising/counseling multi-million dollar projects teams and Engineering.
1991-1993: Manager 2400 N. Glenville Dr. Richardson, TX. 75082
Managed the Network Management Center Engineering group, supporting all hardware and software engineering needs of the nation-wide network monitoring/surveillance centers. Obtained and managed an average of $2+ million capital dollars each year. Developed the first, automated Fiber Cable Locate program in the telecommunications industry, helping to protect underground fiber optic cables from being cut, in compliance with the “800-CALL BEFORE YOU DIG” national program.
1988-1991: Manager 650 International Parkway Richardson, TX. 75081
Started and managed two groups, totaling 23-26 people, in an order processing/equipment assembly organization. Established and organized the field order entry process and helped design the equipment tracking/reporting system. Was responsible for an annual capital budget of several million dollars.
1985-1988: Engineer 400 & 650 International Parkway Richardson, TX. 75081
Performed various duties with three different groups, including; the national microwave radio installation group, national network statistics gathering/reporting, and third level support which initially created the Field Modification Bulletin program, developed preventive maintenance forms per FCC regulations, and supervised their use and completion by field personnel.
DANIELS & ASSOCIATES CABLEVISION -
1980-1985: Manager/Technician
Worked for a relatively new cable TV company, Daniels & Associates of Denver, CO. During this period oversaw all construction activities for three different cable systems. Personally installed most of the electronics and turned up the distribution plant, as well as the satellite receiving equipment. For the last two cable TV systems also became the manager of all operations once construction was complete.
EDUCATION:
1977 BA University of Northern Colorado, Greeley, CO. Communications (GPA 3.7) 1980 AAS* Aims Community College, Greeley, CO. Electronics Technology (GPA 3.9) * two more classes were required to graduate but started work full time before completion
Academic Awards: Dean’s Honor Roll - 1975, 1979 & 1980 President’s Honor Roll - 1976 & 1977
Licenses: General FCC Radiotelephone Operators License - 1985 First Class FCC Radiotelephone Operators License - 1980
PUBLICATIONS:
Authored the “CPE Asset Tracking System (CATS) Users Manual”, MCI - 1988
CIVIC/PROFESSIONAL ACTIVITIES:
Voted in as Chairman of the Planning Commission for the city of Desert Hot Springs, CA. - 1984 Appointed to the Desert Hot Springs, CA. Planning Commission - 1983
MILITARY: 1969-1972, US Army, Vietnam Veteran, honorable discharge.