Richard B. Gaskill

2865 Alden Avenue · Dallas, Texas · 75211-2720

Home (214) 337-0254 · Cellular (214) 763-5730

[email protected]

SUMMARY

Team player with 20 years of experience in telecommunications industry. Systems engineering and analysis, information technology, customer service and project management. Detail-oriented and a patient leader with an entrepreneurial spirit. Manage people, multiple projects and tasks with integrity, diplomacy and thoroughness.

ACCOMPLISHMENTS

 

  • Developed team processes that redefined business methodologies in support to enhance web based learning deliveries.

  • Technically deployed various projects under budget and exceeded many projections.
  • Served as Deployment Lead on multiple IDL projects with POC’s in various locations within the US.
  • Practiced Lead for Live-Web Operations organization.
  • Designed, built and deployed infrastructure for an Internet-based Interactive Distance Learning system (LearnLinc, Inc.)

EXPERIENCE

WORLDCOM (formerly MCI) – 6/23/1997 – 3/2/01

Help Desk Specialist III -Worldcom Technical Training Center (WTTC – Richardson, TX)

  • Reported to the Director of WTTC

  • Technical responsibilities include planning software selection, troubleshooting and updating highly complex web systems with various in-house software venders. System administrator to SmartForce CBT.
  • Architect, build and implement E-learning and Computer-Based-Training managed web sites and software systems for internal clients, including Oracle integration with MCI’ "ITIS - Training Server Software"

Help Desk Coordinator – MCI - CEU (Career Enhancement University)

  • Managed the development and production processes for help desk operations at MCI’ Career Enhancement University on the Live-Web Platform.

  • Managerial responsibilities include allocating project resources needs for the Strategic Initiatives group across the IDL (Interactive Distance Learning) regions of the U.S., interviewing and recommending team members.

The Graphix Workshop Company – 11/1995 - 6/1997

Technical Design Contractor

  • Installed, migrated and supported Microsoft NT and the Microsoft Office 95 family of products and upgrades to Win98 optimizing them in Windows NT networked environments.

  • Custom computer system integration and construction on the Intel platform.
  • Computer Aided Design, digital imaging and multimedia design. Non-linear A/V editing.

Senior Consultant

  • Served as project developer, project manager, technical lead and implementation consultant for web page and virtual page design and placement on corporate websites.

  • Demonstrated strong leadership and team building skills by effectively managing webmasters and consultants to various clients in the D/FW area.
  • Image scanning services for graphic designers, artists and photographers.

Alternative Resources Corporation – EDS, Plano, TX 7/1994 - 11/1995

Network Administrator, Systems Engineer (contract)

  • Provided on-call, routine and on-demand administrative support to an in-house IT client on EDS’ LAN.

  • EDS LAN/WAN integration and Windows network analyst for Cluster III. Deployment of Windows 3.x and Windows 95 to 750+ clients and the concurrent network support of departmental Windows 9.x users. Office software upgrades, server back-ups and Windows NT workstation v3.51 (beta 2) testing.
  • Administrative and logistics support to the manager of information services department. Responsibilities included advising executive management on deployment of Novell Netware v3.12 servers.
  • Team member to Cluster III as LAN administrator for the Client-Server Technology Services group.

 

CompuCom Systems Incorporated – 3/1994 - 9/1994

Field Services Engineer (contract)

  • Integration team member and network support engineer to the Southland Corporation during MSOffice upgrade.

  • IBM compatible systems integration, and test. Compaq system upgrades and test.
  • Software installations and upgrades, Windows for Workgroups, Windows 3.x to client base on Novell 3.x Netware.

AMI - American Medical International – 3/1993 - 11/1993

Network Analyst (contract)

  • Assistant network administrator on Novell 3.x. Evaluated and performed needs analysis for all proposed changes on Microsoft Windows workstations.

  • Executive support for mobile telephone communications, portable computing, Microsoft Office software installations and upgrades, Windows for Workgroups, Windows 3.1 and WordPerfect.
  • Telephone support engineer on Rolm 9127 PBX utilizing MacEz software for internal telecomm systems.
  • Graphic systems design and consultant to senior management.

MartinAire, Incorporated – 2/1990 - 9/1993

Computer Support and Network Engineering

  • IBM-PC based computer support on various platforms and architectures using Novell Netware 2.15c and 3.12 on dedicated file and Netware communications servers including message-handling servers.

  • Planned, tested and designed rollout under Windows 3.x on Novell network servers.
  • Supported WP 6.0/6.1, Lotus 1-2-3 v5.0, dBase v5.0, MS PowerPoint v4.0, Irma LAN for Windows, Reflections for Windows/DOS, PC/TCP and Saber Menus.
  • Provided first level support for all Microsoft, PC and server issues for FBO operations both at Love Field and D/FW.

Consultants and Designers Incorporated – 8/1986 – 12/1989

Senior RF System Design and Test Engineer

  • Communication system design and test engineer contracted to E-Systems subsidiary, Serv-Air, Inc.

  • Major responsibilities were RF design implementation and local (CONUS) construction of audio and RF signal sub-systems for U.S. Army' (CMTC) Command Mobile Training Center project.
  • Additionally responsible for RF sub-systems verification and pass-band functional testing of the CMTC communications project in Hoenfels, West Germany.
  • Adopted test procedures for QA and to meet project design requirements for high power RF amplifiers.

Scientific Communications Incorporated – 4/1983 - 5/1986

Senior Microwave Engineer

  • Systems support to program management, engineering, R & D and receiving departments on contractual and technical government projects.

  • Project level test and documentation support to QA, manufacturing, and drafting, in conjunction with E-Systems.
  • Acceptance testing and sell-off engineer to E-Systems personnel on Airborne Microwave Receiver System. Supervising test engineer for spectral and waveform analysis during burn-in and full environmental tests.

CERTIFICATIONS

  • Novell Netware – CNE 2.15c – 3.x

  • Microsoft Systems Engineer
  • Federal Aviation Administration licensed pilot - SEL; Certification: Schaumburg Airpark, IL - Oct. 31, 1988
  • RF Communications Specialist to the COMMIDEASTFOR – (Secret Clearance)

EDUCATION

Center for Degreed Studies, Scranton, PA 1988 –1990

Associates Degree in Specialized Business; Major: Computer Science

  • Related Coursework: HTML, C, Basic, Broadband Technologies, Telecommunications Protocols, TCP/IP, DSL, Frame Relay, ATM, VPN, IEEE 802.11b, IEEE 802.3, PC and Mainframe Architecture, Operating Systems, Windows 3.x, Windows 9.x, Windows 2000, Apple OS 9. LearnLinc Software ver. 2.0-4.5, CBT Campus; SmartForce administration.

  • Role of the Manager, Seven Habits – Steven Covey via MCI’ Career Enhancement University and CEU-TV.
  • Naval Training Center - Philadelphia, PA Continuing education, advanced mathematics. EOAS – 1/7/83
  • Naval Training Center - Great Lakes, IL 1978-1980 ETN-B and ETN-C Schools. Radar and microwave system operations. ETN-A Electronic Technician Communications branch. ELINT (Electronic Intelligence).
  • Naval Training Center - San Diego, CA 1976-1978 B.E.E. - Basic Electricity and Electronics School
  • Mountain View Junior College, Dallas, Texas 1974-1975 Major: Aeronautical Engineering
  • Sunset High School, Dallas, TX

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