Rosemary L. Ashe
12203 Emerald Way
Germantown, Maryland 20876
(301) 972-2323 Home
[email protected]
EDUCATION
May 1988 Bachelor of Science; High Point University
High Point, NC
Major: Business Administration & Economics -
Concentration: Finance
Major: Furniture Marketing
Master of Science; College of Financial Planning
Denver, CO (Pending)
Major: Finance - Concentration: Estate Planning
PROFESSIONAL LICENSES & AFFILIATIONS
Broker, National Association of Securities Dealers (NASD)
Registered Representative, Securities and Exchange Commission
WORK HISTORY
Telecommunications:
1997 – 2001 WorldCom Frederick, Maryland
Expert Numbering Advocate - External Numbering Policy
Liaison Team
Responsible for NPA Number Relief, Pooling and general
telephone numbering
matters for the Eastern Region. This includes working
closely with NANPA, (North
American Numbering Plan Administration) the Pooling
Administrator (PA) and
Regulators in each State. Writing Comments/Petitions
to the States on numbering
issues as well as to the FCC regarding FCC orders.
Monitor the customer education
effort prior to relief. Disseminate any pertinent
information to affected business units
based on changes in the regulatory environment.
Closely monitoring each State's
numbering orders to ensure compliance with the 1996
Telecom Act and ensuring the
orders are competitively neutral. Providing expert
testimony whenever necessary
relating to numbering, NPA relief, policy, pooling.
Attend the NANC (North
American Numbering Committee), INC (Industry Numbering
Committee) and the
NOWG. (NANPA Oversight Working Group) as well as other
industry meetings.
Conducted research and formed analysis and opinion on
RCC (Rate Center
Consolidation) and UNP (Unassigned Number Porting) as
well as other relief
methods.
Engineer 111- Project Manager- Frederick, Maryland
Manage each facet of the Local CARE (Customer Account
Record Exchange)
project for MCI. This includes the complete automation
of CARE which moved the
CARE process out of the local provisioning centers.
Write, train and deliver
processes for the OE centers on the new Exception
process and for the ILNP/LNP
conversion team on manually updating CARE on the LCIS
web page. Appointed the
formal Local POC for WorldCom for the Subscription
Committee at OBF (Ordering
and Billing Forum) which standardizes processes
industry wide. Opened WorldCom
issues at the OBF and followed them through to initial
and to final closure.
Engineer 11 – Instructor - Frederick, Maryland
Report directly to Management in Dallas, TX. Deliver
training to employees in
Customer Implementation Services as directed from the
Process and Delivery team.
Plan and implement training programs and projects
which adhere to approved
budgets and schedules. Identify and research complex
problems using specialized
knowledge and
skills. Investigate training requirements with
functions inside and outside of
department and MCI. Ensure process and systems
documentation is accurate and
up-to-date. Develop job aids, training bulletins and
courseware in support of CIS
process training. Learn new processes and tools
quickly to provide just-in-time
training to site. Rolled out Local Number Portability
(LNP) to the provisioning
center.
Engineer I – Order Coordination Mentor –
Provisioning Center, Frederick, Maryland
Aided in transitioning the Local Service Delivery
Center, East Coast, from Dallas,
TX to Frederick, MD. Mentored the Order Coordination
team which included
training for the new OC’s, wrote new processes,
and aided in the systems upgrades.
I was the point of contact for each vendor. I handled
all escalations for the OC’s until
Team Leads were put into place. I was chosen as the
only mentor to start this center,
so I was the "Jack of all trades" in the OC
department. I specialized in
ILNP/LNP/NP/Unbundling orders. I’ve worked and
handled escalations for these
types of orders for each major LEC that MCI utilizes.
Engineer I - Order Coordinator - Provisioning
Center, Dallas, Texas
Acted as a liaison between the customer, internal
departments and external
companies/vendors. Ensured the customer’s service
was established on time and that
all aspects of the service were working. Recorded all
activities concerning a service
order and was responsible for keeping all key
departments within LSD (Local
Service Delivery) (such as Provisioning, Field
Operations, the LSC and LEC)
informed of any changes to an order or any risks to a
service order due date.
Interfaced with the LEC to help assist with the smooth
migration of the customer
from their local service to MCI LSD.
Specialized in ILNP/LNP/Undbundling – requesting
other LEC’s to disconnect or
RCF their telephone lines migrating from their local
service to MCI LSD.
Monitored and received all confirmation of all
requests and query's
Confirmed installation dates for customers' Inside Wire
Coordinated installation and/or training for
customer’s CPE
Distributed LIDB information to appropriate departments
Processing customer line information for E911 service
when appropriate
Completed and forwarded CARE information
Sent required customer service order details to the
Fulfillment Vender
Closed completed steps in WFM, LSAT and OATS which
triggered billing
Gather data for DADL and processing the appropriate paperwork
Used NSPS and SRMS to track orders and gather order information
Tracked all service order activity in Microsoft Access
and Word
PROFESSIONAL AWARDS (MCI)
December 2000 WorldCom All Star Award
March 2000 WorldCom All Star Award
September 1999 MCI Achievement Award
November 1998 MCI All Star Award
May 1998 MCI All Star Award
January 1998 MCI Ring of Champion Winner
November 1997 MCI Peak Achiever Award (First presented
in this center.)
August 1997 MCI All Star Award
Marketing/Sales:
1994 – 1997 Washington Homes, Inc. Lexington
Park, MD
Community Sales Manager
Responsible for negotiating and writing all new home
contracts priced from $80,000
- $250,00. Evaluated purchaser’s financial
portfolio to insure qualifying margins and
ratios for loan types. Presented appraisals to
corporate office, and wrote proposals
to further improve marketability of community. Wrote
all advertising to generate
traffic in the tri-county area. Kept 'ahead' of the
competition! Presented monthly
seminars to businesses and groups; from investor tax
benefits, to partnerships, to 1st
time homebuyers. Acted as a liaison between Corporate
Office, Realtors,
Superintendent, Lending Institution, Developer and
Purchaser. Managed every
aspect of the site, including 6 sales assistants.
Numerous marketing/sales awards.
Sold 12 million in 3 years.
Investment:
1991 – 1994 AutoZone, Inc. Memphis, TN
Corporate Investment Analyst
Responsible for managing the daily upkeep of
shareholders accounts. Tracked the
market trends throughout the industry - including
stock trends, Analyst trends, and
competition. Wrote and distributed quarterly financial
press releases to Wall Street
Analysts WHILE maintaining a good rapport with the
Analysts. Orchestrated the
yearly shareholders meeting for our CEO.
Finance:
1988 – 1991 Copeland Companies Lexington Park, MD
Tax Deferred Annuity Specialist
Specialized in IRS (403)b IRA's, Fixed and Variable
Stocks and Bonds, Money
Markets, Timed Investment Services and Single Premium
Deferred Annuities.
Responsible for determining short and long term
investment options via retirement
plan for all public school employees in three
counties. Performed an annual analysis
of an individual client’s portfolio. Developed
and implemented marketing techniques
to determine viability of target counties in Maryland
for public school retirement
plans.