KIM LATTA
                           700 SYCAMORE LANE
                           WOODSTOCK, GA 30188
                             (678) 494-3040

OBJECTIVE:  To continue my working knowledge in telecommunications.

EDUCATION:        Certificate - Business Communications
1982              GTCC, Jamestown, N.C.

MCIWCOM TRAINING: Generation D Products Training
                  ETMS & Scopus Ticket Systems Training
                  Worldcom F&E Systems Training
                  MCI Dispatch Manager Systems Training
                  Provisioning Coordinator I and II
                  Telephony I and II
                  MCI Netpro/Coms Order Entry Systems Training

EXPERIENCE: 
November 2000     MCIWorldcom, Atlanta, G.A.
to February 2001  Implementation Coordinator/Global Support

 
Order track large projects to completion.
Coordinate customer cutovers and activation of services.Coorespond with customer, account team and networkoperations to resolve issues.                   

July 2000 to     MCIWorldcom, Atlanta, G.A.
November 2000    Project Coordinator

Responsible for all Project Orders.

Assure all orders have necessary components and proper testing before scheduling dispatch request.

Coorespond with acct teams to help resolve any order issues to allow a smoother dispatch.

November 1997    MCIWorldcom, Atlanta, G.A.
To July 2000     CPE Coordinator

Responsible for ordering Legacy MCI and Legacy Worldcom CPE for the states of GA, NC, SC, KY and TN.

Maintained CPE sparing for the Servicing Terminals. 

March 1997       MCI Telecommunications, Atlanta, G.A.
To November      Supervisor/ Atlanta Order Entry Hub

Supervised 10 Order Entry Reps for West Coast National Accounts.

Maintained employee profiles/records.

Performed annual review

Sept 1996        MCI Telecommunications, Atlanta, G.A.
to March 1997    Group Leader / Atlanta Order Entry

First Level Escalation point for dedicated orders from Account Teams.

 
Provide training for others on Netpro / StarTracker Systems.

Back-up to Supervisor when out of office. 

Nov 1995        MCI Telecommunications, Atlanta, G.A.
Sept 1996       ASC II / Atlanta Order Entry

Order Entry for the BTNA Account Services.

Order Tracking & Escalations for the BTNA Account Services.

1994-1995        MCI Telecommunications, Atlanta, G.A.

Coordinator II / Atlanta Coordination’s

Special Projects such as Decommissioning
and moving MCI Switched and DXC systems.

Coordinate the installation of Sonet Ring Networks.

1993-1994        MCI Telecommunications, Cary, N.C.

Technical Service Specialist III / NMC

Responsible for the customers perception of MCI services and comprehensive product knowledge
for National Account Customers, Major Account Customers, Business Account Customers and Carrier Account Customers.

1990-1993        MCI Telecommunications, Kernersville, N.C.

Provisioning Coordinator II 

Implement private line and hardwire orders for the state of Kentucky and South Carolina. Implemented and coordinated switched network special products.

Installing and disconnecting MCI internal private line and switched circuit orders.

1989-1990        MCI Telecommunications, Greensboro, N.C.

Communications Specialist Coordinator

Processed new orders and disconnecting services.

Analyzed customer billing to assure quality.

Maintained customer base for general business.

1988-1989        MCI Telecommunications, Kernersville, N.C.  

Coordinator I 

Responsible for installing and disconnecting 8002, Prism III and Hardwire Services.

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