Jacqueline Kwesch
6496 Drake Manor
Austell, GA 30168
Home Phone: 770-732-8113
Cellular Phone: 770-355-5884
WORLDCOM
November 2000-March 2001: Project Manager
Responsibilities:
Coordinate and host weekly conference calls and all pre-install Frame Relay and ATM project kickoff meetings with Customer, Account Team, Order Entry and Operations.
Write Project Plan which includes: project scope, project deliverables, work break down, implementation process, order tracking process, provisioning procedures, activation process, project risks, communication plans and billing/invoices.
Control customers expectations and ensure all organizations involved with project accurately completes respective tasks to meet expected due date.
Communicate circuit information, critical dates, and order status to Customer and Project Team.
Schedule test and turn up with Customer, Operations, Managed Services and any other related group in the activation of service.
Ensure Worldcom service is fully functional.
KMC TELECOM
May 2000-November 2000: Carrier Account Support Consultant
Responsibilities:
Recovered$18,000 in monthly un-billed revenue.
Initiated changes to create a more efficient order process flow.
Lobbied and obtained access to order tracking tools and jobs aids used by the group.
Reviewed and processed ASRs for, T-1 lines through OC48 rings.
Coordinated test and turn up with Customer, Vendor and Technician.Provided customer with frequent status and circuit information.
Calculated pricing of services and created weekly sales report.
Interface with Customer quarterly.
ELECTRIC LIGHTWAVE
July 1999-April 2000: Customer Support Consultant
Responsibilities:
Reviewed and processed ASRs for T-1 lines.
Tracked orders through to completion, frequently communication with Operations to ensure orders are completed as requested.
Regularly provided Customer with order status and generated weekly sales report.
Resolved billing disputes.
1997-1999: Carrier Account Support Consultant
Responsibilities:
Installed orders for dedicated services such as: Internet, Point to Point Private Line, Toll Free (inbound), Prism (outbound), and Frame Relay.Reserved, activated, disconnected and applied customer specific routing to toll free and 900 numbers.Setup long distance switched and calling card accounts.
Coordinated, new service turn up and changes, with Operations, Customer, and Vendor.
Managed projects forwarded to the Order Entry Hub.
Worked closely with Sales Manager, Billing and Collections department addressing and resolving customer’s billing issues.
Interfaced with Customer monthly and provided frequent order status.
1994-1997: Order Entry Representative
Responsibilities:
Worked closely with Account Team installing data and voice services.
Worked with Engineer and terminals to ensure orders were completed by requested due date.
Provided weekly status reports to Account Team.
1993-1994: Telemarketing Sales Representative
Responsibilities:
Sold long distance services to Small Businesses.
1983-1993: Ten years of retail management with Rave, Jason’s of Atlanta, Lerner, and Kmart
Responsibilities:
Supervised an 8-17 member staff consisting of Assistant Managers, Sales Associates and Receiving Associates.
Maintained sales floor to maximize sales and minimize loss.
Informed District Manager of hot items to increase sales.
Handled day-to-day operation of store such as opening and closing register, markdowns, and mark ups and sales promotions.
Interviewed, hired and trained employees. Gave bi-annual reviews to Sales and Receiving Associates.
Traveled throughout district training management on merchandising.
Duff’s Business Institute Pittsburgh, PA
Point Park College Pittsburgh, PA