Jose A. Farias, Jr.
2908 Mesquite Drive
Carrollton, Texas 75007-4837
[email protected]

SUMMARY

Analytical telecommunications engineer with broad-based expertise for industry leaders. Excellent organizational and project management skills with history of creative problem solving and successful project implementation. Proven ability to interface, lead and support Technicians and Engineers to achieve optimal results.

EXPERIENCE

WORLDCOM, INC., Clinton, MS 1986-Present

Senior Engineer I - Circuit Equipment Support, Richardson, TX 1996-Present

Responsible for tier 3 technical support of circuit termination and customer premise equipment.

• Provide national level technical support for tier 2 technical support centers assuring proper equipment performance and customer satisfaction.
  

• Interface with equipment vendors' marketing and technical support personnel regarding product maintenance, training, documentation and engineering issues.
  
• Engineering Change Order Committee Chairman overseeing the documentation, distribution, and implementation of Product Change Orders, ensuring expedient laboratory testing and necessary equipment modifications.
  
• Create and distribute Technical Advisory and Field Modification Bulletins to assist Field Technicians in completing modifications.
  
• Produce technical reference materials and implement training programs for Field Technicians.
  
• Coordinate laboratory resources for emergency duplicity and analysis of complex equipment failures for immediate resolution.

Engineer III - Network Laboratory Operations, Richardson, TX 1994-1996

Tested and maintained diverse data and voice communications systems.

• Ordered, tracked, installed and analyzed circuits between network elements under evaluation by Integration Test Engineers.
  

• Operated and maintained databases for Digital Cross Connection Systems, optical fiber systems, multiplex equipment, channel banks, and data matrices.

Engineer III - Network Laboratory Operations, Reston, VA 1993-1994

Developed circuit drawings and installation procedures to provide quality connectivity for integration testing of new services.

• Supervised the installation and maintenance of diverse data and voice communications systems.
  

• Coordinated efforts for the relocation of laboratory connectivity facilities to Richardson, Texas.

Network Engineer III - Network Management Center, Reston, VA 1988-1993

Maintained and installed network surveillance equipment.

Network Engineer I - Network Management Center, Reston, VA 1986-1988

Monitored activity of long distance switching facilities.

UNITED STATES ARMY 1979-1986

Data Collection Supervisor - Electronic Proving Grounds, Ft. Huachuca AZ 1984-1986

Supervised 15 data collection personnel.

Technical Control Facility Supervisor - Sinop, Turkey 1983-1984

Supervised 9 Technical Control Operators.

Patch and Test Facility Operator - Ft. Detrick, MD & Primasens W. Germany 1980-1983

Monitored and tested AUTODIN circuits.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Numerous technical and personnel management training courses through WorldCom Training Center

N.E.T. IDNX Maintenance and Operations Certification

NORTEL DMS-250 Maintenance Certification

University of Maryland - College English courses

Cochise College, AZ - Radio Communications

Graduate of Eagle Pass High School, Eagle Pass, Texas

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