Dennis T. Smith
157 Ancheta Place
Vallejo, CA
Home: (707) 649-2277
Email: [email protected]
Objective: Obtain a challenging technical/management position where my leadership skills and extensive technical knowledge of telecommunication and information networks will contribute towards achieving organizational goals.
Employment History:
Sept. 1999 – March 2, 2001:
Global Technical Consultant, MCIWorldcom
Bank of America Account Team, San Francisco, CA.
Provide technical pre-sales support, analysis and expertise to a Bank of America for MCIWorldcom products, capabilities and related equipment. Responsibilities include technical presentations, network design, pricing, technical proposal writing, technical analysis of network, along with customer network strategy development that results in sales opportunities.
Accomplishments
Assisted in the development and proposal of a 20
node ATM Network for Image Capturing, this will generate one million
dollars monthly recurring.
1998-Sept. 1999:
Global Technical Service Manager, MCIWorldcom
Bank of America Account Team, San Francisco, CA.
Provide post-sale support for BankAmerica, in the form of real time and chronic trouble resolution, service improvement recommendations and implementations, technical planning assistance of pre-sale initiatives and project management for complex implementations. Act as liaison between BankAmerica’s Engineering and Operations Organizations and the MCIWorldcom Service and Engineering Organizations. Act as the point of contact for trouble escalation for all of Bank of America’s domestic data, international data and global X.25 dial-up networks. Provide technical assistance for the order entry engineers, service consultants and account managers.
Accomplishments
Developed and maintained circuit inventories and trouble ticket history for all products under my responsibility.
Researched circuit routing for 100-circuit INDX
network and made recommendations for circuit diversity for critical
BankAmerica’s facilities.
Coordinate MCIWorldcom’s and the overseas PTT’s monthly and emergency maintenance with BankAmerica’s domestic and international data center to ensure minimal impact to their operations and applications.
1995-1998:
DSO Manager III MCI
Dial Access Network Operations Manager, Cary, NC.
Provided technical and managerial support, project management, hiring and career development for 15 to 20 full-time exempt employees. In the Data Service Organization I was directly responsible for 76,000 dial access ports for MCI’s data products to include dial-up access to the Internet, Remote LAN Dial, TYMNET, MCIMail and ResponseNET (credit card validation network). These data products deployed a conglomeration of telecommunication equipment; 300+ USRobotics Total Control Modem Chassis and 10 Frame Relay Gateways, 90 Ascend MAX pipeline 4000 modems Chassis, Primary Access (DNI), Synoptic hubs and numerous Cisco routers. The engineer team was responsible for frontline network management of all network elements, frontline customer trouble isolation, resolution and second level technical support. Actively interfaced with the Local Telephone Companies, MCI’s Switched Network sites, MCI’s Dial Access Engineering, MCI’s Product Technical Support, MCI’s Third Level Support MCI’s Product Marketing and numerous vendors.
Accomplishments
Improved internetMCI’s Dial-up performance rating from fourth to third in six months according to Inverse Technology, a third party ISP monitoring company.
Converted 300+ internetMCI cities from dedicated to switched local access.
Implemented RLD 2.0 adding 480 ports for remote access to Hyperstream Frame Relay product utilizing USRobotics CCA2 (L2TP) protocol.
Augmented the newly released RLD 2.0 platform to add additional 576 ports.
Implemented proactive modem testing and performance measurements.
Implemented MCI’s and Concert’s joint venture, PPP Connect 1.5.
Participated in the network verification testing and release of MCI’s and Concert PPP Direct product.
Implemented certification process for adding any new or augmented network elements.
1993 –1995:
Manager II MCI
National Switch Operations/Database Management, Cary, NC.
Provided technical, managerial support, hiring and career development for up to 20 Network Surveillance Engineers who monitored and repaired MCI domestic switching network. Network consisted of 45 Nortel DMS250s, 7 Nortel ACDs, 22 DSC DEX-600Es, 4 Ericsson AXE 10s, 20 DSC STPs, 7 Enhance Voice Services Nodes and numerous other subsystems that support MCI’s call processing. Coordinated and escalated MCI network anomalies with appropriate technical support teams and executive management. Managed 7x24 hour technical support for all switch facilities, resolved customer switch translation problems, performed remote preventative maintenance on various switches and subsystems and managed the CCS7 physical network and its anomalies. Provided project management, decision-making, user requirements and training needs on numerous MCI projects and services.
Accomplishments:
NSO Consolidation – Participated in the consolidation of two Network Management Centers to one centrally located in Cary, NC, which saved MCI over $10 million dollars in operating costs.
INPA – Implemented Inter-changeable NPA on all MCI domestic switches translating to approximately 50,000 customer trunk conversions.
CNA Proactive Monitoring – Successfully created and implemented switched T-1 proactive monitoring which is now an MCI revenue generating product.
Dim Lights – Created and implemented a remote terminal operation to proactively identify and correct T-1 and customer trunk troubles. Reduced site trouble tickets by 10%, reduced site workload by 20% and maintained a "no trouble found" rate on trouble tickets to 0% on 3 beta switches.
1992 – 1993:
Supervisor III MCI
Western Area Network Management Center Switch Operation, West Sacramento, CA.
Supervised 9-10 direct reports in meeting departmental goals and objectives. Provided Performance Management annual reviews and quarterly Performance Management.
Accomplishments:
Alarm reduction – Managed process to review alarm content, made suggestions and created rules that correlated alarms to one event. Reduced alarm volume by 50%.
Successfully made the transition from a technical individual contributor to developing individual contributors in to one cohesive team.
1991 Engineer II MCI
Western Area Network Management Center Switch Operation, West Sacramento, CA.
Provided project management and developed internal training. Identified missing alarms for the newly installed DSC DEX-600E. Awarded "Director Award" for the first quarter.
1990 Shift Group Lead/NSE III MCI
Western Area Network Management Center Switch Operations, West Sacramento, CA.
Provided first level support to the field on the DSC DEX-600E’s/STP’s, DMS-250’s and various other associated subsystems. Managed "day to day" activities for the shift to include scheduling and work assignments.
1988 NSE –I-II MCI
Western Area Network Management Center Switch Surveillance, Hayward, CA.
Provided monitoring of MCI’s switching network, CCS7 network and all associated subsystems.
1988 Butler Telecommunications, Contracted Switch Installer, Sacramento, CA.
Contracted by Northern Telecom to install DMS-250 for Pacific Bell in Sacramento, CA. Contracted by AT&T to apply earthquake bracing to a DMS-250 Sacramento, CA.
1984 – 1988 United States Air Force, Electromechanical Switch Technician.
McClellan Air Force Base Sacramento, CA.
Performed switch expansions and various electronic installations.
Formal Education
1983 High School Diploma, Dr. James Hogan Sr. High School
Community college of the Air Force, Systems Technology (880 hours)
Numerous MCI Managerial training classes and seminars
Technical Education
Electromechanical Switching – USAF
DSC DEX-600 O&M
Various MCI Specific Technical, Managerial and Personal Development training.
Internetworking Fundamentals
Introduction to Cisco Routers
Cisco Certified Design Associate - CCDA 10/20/00
*References available upon request